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The stupid world we live in.
Jun. 29th, 2009 10:26 amSo, one of my daughters accidentally spilled some water on my cell phone. My wife took it to the T-Mobile people who sent her to CPR (Cell Phone Repair). CPR charged $75 and said that they were "virtually certain" they could make the phone work in 24-48 hours. 72 Hours later they declared the phone dead (and kept my money).
I called T-Mobile and they recommended a second place. That place said it would probably cost $350. I thundered at them that I only paid $150 for my cell phone and would be damned if I would pay $350 to repair it.
I called back T-Mobile and explained this. They told me the $150 was an introductory price and that it would cost ~400 to get my phone replaced. At this point I am in high dudgeon and thundering demands. "How much would it cost to break my contract?" I demand. The answer "$400". I respond, "So if I can get a cheap deal on the new IPhone it would cost about the same. Perhaps Steve Jobs can make a phone that doesn't explode when you dribble on it!"
At that point I was transferred up to senior customer service representative. She explained that because I was a long time loyal customer of T-Mobile that they would give me the original $150 price to replace my phone. I accepted that and went on my way.
My question: Why do we have to go through all this craziness to get where we want to be. Obviously T-Mobile was going to offer me the $150 deal. I knew it, they knew it. Why did they have to waste my time with the $400 deal. Were they just hoping I would meekly swallow it?
And in my opinion it is WRONG to take advantage of the people who will meekly swallow thing. I hate getting work done on my car because of the REPUTATION that car people will take advantage of you if they think they can get away with it. Fortunately we have a reputable guy (DeLong's Auto Service) and I am reasonably confident that I can trust his recommendations.
And the same with the crazy expectations. Before I give someone money, they are "virtually certain" they can provide the result I want. But once the money is in their hand, they are far less certain. That's why I hate litigation. If I take a case, I feel really bound to get my client a better deal than they would have gotten without my assistance. I feel guilty if I don't think I did enough or I somehow made things worse. But sometimes this happens, and attorneys take your money all the same.
Why can't people just be reasonable with each other.
I called T-Mobile and they recommended a second place. That place said it would probably cost $350. I thundered at them that I only paid $150 for my cell phone and would be damned if I would pay $350 to repair it.
I called back T-Mobile and explained this. They told me the $150 was an introductory price and that it would cost ~400 to get my phone replaced. At this point I am in high dudgeon and thundering demands. "How much would it cost to break my contract?" I demand. The answer "$400". I respond, "So if I can get a cheap deal on the new IPhone it would cost about the same. Perhaps Steve Jobs can make a phone that doesn't explode when you dribble on it!"
At that point I was transferred up to senior customer service representative. She explained that because I was a long time loyal customer of T-Mobile that they would give me the original $150 price to replace my phone. I accepted that and went on my way.
My question: Why do we have to go through all this craziness to get where we want to be. Obviously T-Mobile was going to offer me the $150 deal. I knew it, they knew it. Why did they have to waste my time with the $400 deal. Were they just hoping I would meekly swallow it?
And in my opinion it is WRONG to take advantage of the people who will meekly swallow thing. I hate getting work done on my car because of the REPUTATION that car people will take advantage of you if they think they can get away with it. Fortunately we have a reputable guy (DeLong's Auto Service) and I am reasonably confident that I can trust his recommendations.
And the same with the crazy expectations. Before I give someone money, they are "virtually certain" they can provide the result I want. But once the money is in their hand, they are far less certain. That's why I hate litigation. If I take a case, I feel really bound to get my client a better deal than they would have gotten without my assistance. I feel guilty if I don't think I did enough or I somehow made things worse. But sometimes this happens, and attorneys take your money all the same.
Why can't people just be reasonable with each other.
